General Information

Change of Personal Records

If you move house, change your name or telephone number please remember to let us know so that we can contact you, if necessary.  You may telephone 01295 758372, fax 01295 750435, email Cropredy.surgery@nhs.net or call in person to let us have your new details. Alternately you can use EMIS to update your recorded. Please click here for more information about EMIS.

Your Confidential Records

Your personal records are confidential. Unless you give your written permission e.g. for a relative or carer to have access, your personal information will not be disclosed.

There may be occasions, however, when the law requires us to pass on information e.g. to notify infections diseases when they may endanger others' safety.

You have a right of access to your health records. We are entitled to make a charge for them to cover, for example, for the cost of identifying and locating the information, copying and postage.

We comply with the Data Protection Act and the Freedom of Information Act.

If you would like more information about this or any other NHS matters click on www.nhs.uk

Comments and Complaints

Please let us know if you have a comment or suggestion about the service that we offer. There is a suggestion box in the waiting room and although some of the requests are a little unusual such as the one asking for pillows, we do read them all and try and respond where we can.

If you are unhappy with any aspect of the service, please speak to a member of staff as soon as possible so that we can put things right. A leaflet outlining the way in which we deal with complaints, is available from reception or can be downloaded by clicking on the links below:

• Click HERE to download our Complaints Policy (pdf file)
• Click HERE to download our Complaints Leaflet (word doc)

If you would like to speak to someone outside the surgery, please call the Patient Advice and Liaison Service (PALS) on 0800 052 6088.

Rights and Responsibilities

Each of us has a right to be treated with respect and dignity and so we are committed to doing all that we can to protect patients, visitors and staff from unacceptable behaviour and will not tolerate any incident that causes hurt, alarm, damage or distress. Any patient who is abusive or violent may be removed from the practice list.

Privacy

Please ask if you wish to speak to the Receptionist in private.

Doctors' Holidays

Both Doctors carry out each other's surgeries during holiday times.  Occasionally locum doctors will stand in.