Noticeboard

Following the ban on fax machines by the Health and Social Care Secretary Matt Hancock , our fax machine has now been turned off. We will gradually be updating all our headed notepaper and compliment slips but please take this as notification that we can no longer receive or send faxes.

Welcome

Cropredy Surgery aims to provide the highest quality, holistic, patient-centred healthcare delivered with respect, compassion and understanding.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

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Protecting your confidentiality - How we use your information

Under the Data Protection Act Cropredy surgery is required to process personal data fairly and lawfully. The methods by which these processes are governed and explained to patients are known as ‘fair processing’.

The General Data Protection Regulation (GDPR) ‘right to be informed’ encompasses the obligation to provide fair processing information, typically through a privacy notice.

Fair processing includes:

Telling patients about what type of information we will collect, how we intend to use it and who we may share it with

Providing assurance to patients that their data will be safe, confidential and used appropriately if they share it with you

Enabling patients to opt out of sharing their data and making them aware of their rights

National data opt out

National data opt out provides a facility for individuals to opt-out from the use of their data for research or planning purposes. This replaces the previous ‘type 2’ opt-out, which required NHS Digital to refrain from sharing a patient’s confidential patient information for purposes beyond their direct care. Any person with an existing type 2 opt-out will have it automatically converted to a national data opt-out from 25 May 2018.

The national data opt-out choice is set by the individual and does not require any action by the person’s General Practice.

People will be able to set an opt out online, through a supported telephone service or by submitting a paper request.

For more detailed information see: Overview – Find out why your data matters - NHS.UK

Text Messaging - Appointment Reminders

We have introduced an additional service to help you remember your appointment. You will now receive an appointment reminder by text to your mobile phone the day before your appointment, with the exception of Monday appointments where the reminder will be sent on a Friday. To ensure you receive a text message please check the number we hold with our receptionists. Should you not want to receive a reminder by text please advise our receptionists and they will ensure this is recorded. You can also cancel your appointment by replying with CANCEL when you receive your text reminder.

Serving You

Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription, cancel an appointment or view your electronic records.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.