Noticeboard

PATIENT FACING SERVICES: CORONA UPDATE:

As an interim measure and in order to assess patients accurately we are stopping on-line appointment booking access. Therefore please be patient when phone the surgery to book appointments. Please also note that whilst this pandemic continues patients will be telephoned by a clinician to discuss their symptoms before being given an appointment

If you have any reason to suspect that you may be suffering from Coronavirus (COVID-19) , DO NOT COME TO THE SURGERY. Stay at home and read 111online 111 Online

The latest goverment information is available here: Government information & NHS C19 advice

Following the ban on fax machines by the Health and Social Care Secretary Matt Hancock , our fax machine has now been turned off. We will gradually be updating all our headed notepaper and compliment slips but please take this as notification that we can no longer receive or send faxes.

Important changes to the surgery during pandemic

As from 24.3.2020 we have reluctantly taken the decision to change how people can access the surgery during the pandemic

For script collection - please go to the side of the surgery where you will find signs to our reception window, which is fitted with a doorbell to attract attention. We are asking that you attend to collect your medication between 9-1 and 2-5 wherever possible as we have some staff shortages and this would help us.

Our script request postbox is also available through the window.

For people attending to see the nurse and HCA with pre-booked appointments, we ask that you go to the back door and knock to attract attention. We have placed some benches outside but will try not to leave you waiting. Please don’t attend your appointment too early as we cannot let you in until the previous patient has left. Once we know you are here you can wait in your car.

We are taking this action to protect our patients and our staff and ask for your forbearance whilst these changes are introduced and the problems ironed out.

GP appointments remain on a telephone triage first basis

If you get a text reminder for a pre-booked appointment then please attend as usual

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Econsult

eConsult NOW LIVE

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker. See further information in the right hand menu bar #5

Welcome

Cropredy Surgery aims to provide the highest quality, holistic, patient-centred healthcare delivered with respect, compassion and understanding.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

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Protecting your confidentiality - How we use your information

Under the Data Protection Act Cropredy surgery is required to process personal data fairly and lawfully. The methods by which these processes are governed and explained to patients are known as ‘fair processing’.

The General Data Protection Regulation (GDPR) ‘right to be informed’ encompasses the obligation to provide fair processing information, typically through a privacy notice.

Fair processing includes:

Telling patients about what type of information we will collect, how we intend to use it and who we may share it with

Providing assurance to patients that their data will be safe, confidential and used appropriately if they share it with you

Enabling patients to opt out of sharing their data and making them aware of their rights

National data opt out

National data opt out provides a facility for individuals to opt-out from the use of their data for research or planning purposes. This replaces the previous ‘type 2’ opt-out, which required NHS Digital to refrain from sharing a patient’s confidential patient information for purposes beyond their direct care. Any person with an existing type 2 opt-out will have it automatically converted to a national data opt-out from 25 May 2018.

The national data opt-out choice is set by the individual and does not require any action by the person’s General Practice.

People will be able to set an opt out online, through a supported telephone service or by submitting a paper request.

For more detailed information see: Overview – Find out why your data matters - NHS.UK

Text Messaging - Appointment Reminders

We have introduced an additional service to help you remember your appointment. You will now receive an appointment reminder by text to your mobile phone the day before your appointment, with the exception of Monday appointments where the reminder will be sent on a Friday. To ensure you receive a text message please check the number we hold with our receptionists. Should you not want to receive a reminder by text please advise our receptionists and they will ensure this is recorded. You can also cancel your appointment by replying with CANCEL when you receive your text reminder.

Serving You

Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription, cancel an appointment or view your electronic records.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.